Refund and Returns Policy

Return Policy

We take care to ensure every JAA product reaches you in the condition it should.

As JAA is a consumable product containing capsules, we are unable to accept returns or exchanges once an order has been delivered, even if the packaging has not been opened.

Damaged, Defective or Packaging Issues

If your product arrives damaged, defective, or with an issue affecting the packaging or product condition, please contact us as soon as possible.

We will review the issue and, where applicable, arrange a replacement or refund.

How to Report an Issue

Please contact us at info@jaashwagandha.com and include:

Your order number

A brief description of the issue

Clear photos of the product and packaging

Our team will review your request and guide you through the next steps.

Refunds

Where a refund is approved due to a confirmed product or packaging issue, it will be processed through the original payment method.

Processing times may vary depending on your payment provider.